Advancing reliable, innovative, user-focused IT service & support solutions for School of Medicine faculty, researchers & staff.

Core Areas:

• Desktop Support Services
• Security & Infrastructure
• Research Systems

Desktop Support Services

High quality technical service & support to the faculty & staff at the School of Medicine.

The Desktop Support Services (DSS) team provides high quality, customer-focused technical support to the School of Medicine faculty/staff. Our friendly and knowledgeable staff provide consultation and solutions for all technology needs, including hardware, software, server, and virtual environments. DSS acts as a dynamic liaison between VCU Technology Services and VCU Health IT and ensures that faculty/staff customer satisfaction expectations are addressed while minimizing downtime. 

Security & Infrastructure

Collaborative and focused teamwork to ensure the secure management of infrastructure and a continuity of service for faculty & staff.

Security & Infrastructure is dedicated to managing the School of Medicine’s IT infrastructure and protecting sensitive and mission-critical data. Our team works collaboratively with VCU Technology Services and VCU Health IT to find solutions enabling you to securely share information within and the wider research and academic communities. In addition to developing and enforcing SOM IT security policies, our expert team also provides server management, systems architecture consultation, database support, and storage services.

Research Systems

Engineering custom hardware/software solutions and recommendations to support the Academic Research enterprise.

This unit supports all SOM research cores, research infrastructure and its associated laboratories and collaborates closely with PIs, research staff, Desktop Support Services, Security & Infrastructure teams to deploy custom solutions to manage proprietary systems.